History: Live Support User

            ! Live Support User
''(See ((Live Support)) for a general overview on this feature)''

When there is no operator available for live suport, the live support module shows ~~grey:''OFFLINE''~~ with the bulb off (grey):

^::{img src="img/wiki_up/live_support_user_00.png" }::^

When Any operator is online, the icon changes to show ~~blue:''ONLINE''~~ in blue and the bulb is on (yellow):

^::{img src="img/wiki_up/live_support_user_00_online.png" }::^

A user wanting Live Support, can click on the now Online image button.

A new window will open asking for user name, email (only if they aren't logged into the site!) and a Request Reason. Once completed they can click "Request Support". In this example, the user "Professor" is requesting support to admin the tiki site of his/her students on an educational scenario. The question was: "''How can I edit my students information''".

^::{img src="img/wiki_up/live_support_user_00_online_01.png" }::^

This is when the request will appear in the Operator console (see ((Live Support Admin))). 

^::{img src="img/wiki_up/live_support_user_00_online_02.png" }::^

If accepted, an online chat session between the operator and user will start. In this example, the operator "Xavi" was online, accepted the support request and answered: "''Hi Professor. You need to go to "Admin > Users" and click on the edit icon next to the student name whose information you want to edit...''".

^::{img src="img/wiki_up/live_support_user_00_online_02d.png" }::^

In this example,  user Profess replied  back  some messages, and after that, closed the window to  end the conversation

^::{img src="img/wiki_up/live_support_user_00_online_02e.png" }::^ 

See ((Live Support Admin)) to view the operator side of the same support request process.

-=Related pages=-
* ((Live Support))
* ((Live Support Admin))
* ((Live Support Details))