Live Support User

(See Live Support for a general overview on this feature)

When there is no operator available for live suport, the live support module shows OFFLINE with the bulb off (grey):

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When Any operator is online, the icon changes to show ONLINE in blue and the bulb is on (yellow):

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A user wanting Live Support, can click on the now Online image button.

A new window will open asking for user name, email (only if they aren't logged into the site!) and a Request Reason. Once completed they can click "Request Support". In this example, the user "Professor" is requesting support to admin the tiki site of his/her students on an educational scenario. The question was: "How can I edit my students information".

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This is when the request will appear in the Operator console (see Live Support Admin).

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If accepted, an online chat session between the operator and user will start. In this example, the operator "Xavi" was online, accepted the support request and answered: "Hi Professor. You need to go to "Admin > Users" and click on the edit icon next to the student name whose information you want to edit...".

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In this example, user Profess replied back some messages, and after that, closed the window to end the conversation

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See Live Support Admin to view the operator side of the same support request process.

Related pages