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How to use Live Support

Live Support User

(See Live Support for a general overview on this feature)

When there is no operator available for live suport, the live support module shows OFFLINE with the bulb off (grey):

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When Any operator is online, the icon changes to show ONLINE in blue and the bulb is on (yellow):

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A user wanting Live Support, can click on the now Online image button.

A new window will open asking for user name, email (only if they aren't logged into the site!) and a Request Reason. Once completed they can click "Request Support". In this example, the user "Professor" is requesting support to admin the tiki site of his/her students on an educational scenario. The question was: "How can I edit my students information".

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This is when the request will appear in the Operator console (see Live Support Admin).

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If accepted, an online chat session between the operator and user will start. In this example, the operator "Xavi" was online, accepted the support request and answered: "Hi Professor. You need to go to "Admin > Users" and click on the edit icon next to the student name whose information you want to edit...".

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In this example, user Profess replied back some messages, and after that, closed the window to end the conversation

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See Live Support Admin to view the operator side of the same support request process.

Related pages

doc.tiki.org

Get Started

Admin Guide User Guide

Keywords

Keywords serve as "hubs" for navigation within the Tiki documentation. They correspond to development keywords (bug reports and feature requests):

Accessibility (WAI and 508)
Accounting
Articles and Submissions
Backlinks
Banners
Batch
BigBlueButton audio/video/chat/screensharing
Blog
Bookmark
Browser Compatibility
Link Cache
Calendar
Category
Chat
Clean URLs
Comments
Communication Center
Compression (gzip)
Contacts (Address Book)
Contact us
Content Templates
Contribution
Cookie
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Credit
Custom Home and Group Home Page
Date and Time
Debugger Console
Directory of hyperlinks
Documentation link from Tiki to doc.tiki.org (Help System)
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Draw
Dynamic Content
Dynamic Variable
External Authentication
FAQ
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Friendship Network (Community)
Gmap Google maps
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Hotword
HTML Page
i18n (Multilingual, l10n)
Image Gallery
Import-Export
Install
Integrator
Interoperability
Inter-User Messages
InterTiki
Kaltura video management
Karma
Live Support
Login
Logs (system & action)
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Map with Mapserver
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Module
MultiTiki
MyTiki
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Platform independence (Linux-Apache, Windows/IIS, Mac, BSD)
Polls
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Profile Manager
Report
Toolbar
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Feeds
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Search engine optimization
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Transitions
User Administration including registration and banning
User Files
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Watch
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Webmail
Web Services
Wiki History, page rename, etc
Wiki Syntax
Wiki structure (book and table of content)
Workspace
WSOD
WYSIWYCA
WYSIWYG
XMLRPC

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