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Things to check and try first
If you are having problems with your Tiki, here a number of things that you should review and try first:
- Check release notes for your version and the previous ones — is this a known issue?.
- Check the reported bugs — is this a reported issue?
- Are you running latest stable version? Your Tiki version is shown on the General Admin page.
- Is database out-of-date? Starting in version 3.0, Tiki will report a Database Version Problem message on the Admin Panels if your database requires an update.
- Is your database corrupt? See Repair database for details.
- Clear all Tiki caches by selecting Admin > Tiki Cache from the menu.
- Deactivate GZIP, Minify, and other options in the Performance admin panel
- Deactivate Clean URLs (especially if you are on Windows IIS server).
- Clear your browser's cache by using Ctrl+F5. Refer to your browser's help system for details.
- Clear your browser's cookies. Refer to your browser's help system for details.
- Try another browser, such as Firefox, Internet Explorer, Safari, Chrome, or Opera.
- Check your web server's error log. Any file or folder permission problems are commonly shown in the log.
- Are your Tiki file and folder perms configured properly? If you have shell access to the server, use sh setup.sh.
- Attempt to log out of your Tiki, then log in again.
- Check integrity of your files.
- Have you added any custom entries to the .htaccess file? Temporarily comment them out.
- If you changed a server setting, did you restart Apache?
- Change the theme (especially if you are using custom theme). See Tiki Themes for details.
- Try to reproduce the problem on a Tiki demo site. If you can reproduce, then, please report a bug.
- Enable the Tiki debugging features by applying the Debug Mode Profile.
- Check in MySQL for the table tiki_actionlog to see what the latest changes were before the issue started.
Common Tiki Problems
Be sure to review the Tiki FAQs for answers to frequently asked questions.Locked out of Tiki
...and I can't go to profiles to enable Debug ModeTry:
- Access your database (by using phpMyAdmin or the equivalent).
- Find the table
tiki_preferences. - Edit the values from above.
- Item: error_reporting_level
- Value: 2047
You should also empty the Tiki cache or manually delete all *.tpl files in the ../templates_c/ directory.
Blank pages
The most common cause of a blank screen in which Tiki shows no error message and no content is insufficient PHP script execution memory. Tiki requires minimum of 32MB. (which you can change in php.ini or httpd.conf. If you are using APC, XCache or eAccelerator, make sure they also have enough memory.Also make sure to activate your error messages.
Review your tiki-phpinfo.php page or contact your server admin to make sure your site meets this requirement. See Requirements for details.
Internal server error
This could because of incorrect File and Folder permissions.Forgotten admin password
If you have lost or forgotten your Tiki admin password, seeLost admin password.
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